Returns Policy

 UK Exchanges & Returns

Would you like to return something back to us, or exchange it? No problem!

We offer a full refund or exchange on all items returned back to the below address within 14 days of receipt for UK orders and 21 days for International orders.  This excludes promotions.

We can only issue a refund on items that have not been worn and that still have the tags attached.  Some items might arrive without a Tag due to a delay in receiving them.  We are aware of which items will not have them and then fine to return.

Please include your original invoice with the product.  If this is not included and you wish to return please email - hello@harperandlewis.com for a Return/Exchange form.

Postage charges are NON refundable.  All orders with free postage will have the postage charge deducted from the refunded amount.

You will be notified by email when the refund has been processed.  Please allow 7 working days for you to see your refund in your bank account.

3 For 2 Returns Policy

Buy two products and get the third one free. The lowest valued item will be free. This promotion can only be used in one transaction and cannot be used in conjunction with any other promotion or discount.

You must return all items purchased under the offer for a full refund as we will not refund on part purchase

OR

We can offer an exchange like for like to the value of the original price.  If the new item is more expensive you would need to pay the additional value or a credit note can be issued as part of the exchange.  If you wish to exchange and the item of stock is not available you will be issued a credit note.

We also charge £2.50 shipping cost for the exchange to be sent, this will be deducted from the value of item sent back to you.

 

Returns Address:

Returns Dept

Harper & Lewis

Back Grove Farm

Bulls Lane

Wishaw

Sutton Coldfield

B76 9QN