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Returns Policy

 

UK Exchanges & Returns

Would you like to return something back to us? No problem!

We want to handle your returned item fast and efficiently so you can be refunded without delay. However in order to do this, we need you to do the following to ensure your Order is Eligible:

 

The Timing is Important

  • Unfortunately we do not cover the cost of sending the item back to our Warehouse, however if you are able to drop the item off at one of stores we will be able to arrange for the product to be sent back to our Returns department for you.

 

  • There is no cost for processing the return if we receive the item back within 14 days of receipt, however there is an administration charge of £1.95 if the item is received after 14 days.

 

  • Items received back into our Warehouse outside of 28 days will not be eligible for a refund or exchange.

 

Please package your item well

  • Returned items must be undamaged and in their original packaging with all labels, tags, barcodes still attached, Please do not apply tape or write on any of the packaging, it is part of the product being sold and needs to be in a re-saleable condition. Please do not worry if the outer packaging/mailing sack that the items came in is ripped, you can parcel them up in different outer packaging to return them.

 

Your refund

  • On the basis that your order is eligible for a refund, the transaction will be processed within 48 hours of the item being received into our Warehouse. Should any deductions be necessary the amount will be automatically deducted from the value of the refund.
  • Please be advised that depending on the card type and the bank being used the refund can take 1-5 days to show on your account for which we cannot be held responsible for.
  • Please note that the goods are your responsibility until they are received and signed for by us, so please ensure all items are securely packaged to avoid the possibility of damage in transit.

 

Return via your own Courier

  • Should you wish to use your own postage method, such as Royal Mail, you do so at your own risk and cost. We strongly recommend you use an insured, recorded and traceable delivery service, and you must obtain a receipt as proof of delivery.
  • Please note that the goods are your responsibility until they are received and signed for by us, so please ensure all items are securely packaged to avoid the possibility of damage in transit.

 

International Returns (Outside UK)

  • Your returned item must be shipped to us within 14 Days of receipt for an exchange or refund. This is despite the fact it may not arrive back to us until the fourteen days has elapsed. We strongly recommend you use a recorded or traceable delivery service against which you are insured in the event of loss, as the goods are your responsibility until they are received and signed for by us.
  • Please ensure all items are securely packaged to avoid the possibility of damage in transit, and that a receipt is obtained as proof of delivery.

 

Returns Address:

Returns Dept

Harper & Lewis

Middle Mall, Bullring Shopping Centre

Birmingham

B5 4BU

 

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