Any orders placed from 30th December after 4pm until Tuesday 3rd January will leave us on the 3rd January with the first Royal Mail and DPD Collection
DPD UK Express will start again Tuesday 3rd January as this will be the first collection.
Harper & Lewis use Royal Mail Tracked 48 Service for Delivery & DPD for UK Next Working Day & Europe ( This does not apply from 20.12.22 through to 3.1.23 )
All orders made before 3pm Monday - Friday will be shipped the same working day.
Any orders made after 3pm will be shipped the next working day.
If you are ordering on a Saturday or Sunday your order will be shipped the following Monday.
Royal Mail UK Delivery Tracked 48 on all orders is £5.00 and takes 3 - 5 working days. Delivery updates will be sent to the email address used to make the order.
DPD UK Express cut off is 3pm Monday - Thursday.
DPD UK Express order are UK only which excludes Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles & Republic of Ireland. Northern Ireland ordered on this service is 2 working days.
Delivery updates will be sent to the mobile number used to make the order.
DPD UK Express Delivery on all orders is £7.00. Will only be shipped Monday - Thursday.
DPD Northern Ireland Express Delivery is £12. Will only be shipped Monday - Thursday.
DPD Republic of Ireland Delivery is £15 and can take 5 working days.
DPD European Delivery is £15 and can take 5 working days.
DPD Rest of the World Shipping is £24 and can take 10 - 14 working days.
***NEW BREXIT INFORMATION FOR OUR EUROPEAN CUSTOMERS***
All EU orders below €150 Customs duty + customs fees are covered in the delivery costs. VAT is included in the product price.
Any orders placed over €150 you will be responsible for paying the additional customs charge
***Extended Christmas Returns Policy***
Any purchases made on or after 01.11.2022 until 07.01.2023 can be returned until 07.01.2023 or 14 days after your purchase/delivery date, whichever is latest.
Would you like to return something back to us? No problem!
We offer a full refund on all items returned back to the below address within 14 days of receipt for UK orders and 21 days for International orders.
We can only issue a refund on items that have not been worn and that still have the tags attached.
Please include your original invoice with the product if you have it.
Unfortunately we do not offer exchanges.
Please also download the Return Form and enclose this in your parcel too. You have to pay to return.
Any queries please email email@example.com
Postage charges are NON refundable. All orders with free postage will have the postage charge deducted from the refunded amount.
You will be notified by email when the refund has been processed. Please allow 7 working days for you to see your refund in your bank account.
Harper & Lewis
Back Grove Farm
International Returns (Outside UK)
Please use the Return form above and send to the address above.
Your returned item must be shipped to us within 14 Days of receipt for an exchange or refund. This is despite the fact it may not arrive back to us until the fourteen days has elapsed. We strongly recommend you use a recorded or traceable delivery service against which you are insured in the event of loss, as the goods are your responsibility until they are received and signed for by us.
Please ensure all items are securely packaged to avoid the possibility of damage in transit, and that a receipt is obtained as proof of delivery.